Terms of Service

Your use of our services is governed by these Terms together with our Privacy Policy. By accessing or using Nefer, you confirm that you have read, understood, and accepted both documents.

If you do not agree with these terms, you should not use our services.

We may update these Terms from time to time.

• You'll be notified before significant changes take effect unless the law requires immediate implementation.
• Updated terms become effective once published.
• Continued use of Nefer means you accept the revised Terms.
• Changes apply only from their effective date and do not affect previous transactions.

You may not use Nefer for any unlawful purpose, including:

• Money laundering
• Fraud
• Terrorist financing
• Sanctions evasion
• Any activity prohibited by applicable law

Where required, Nefer may report suspicious activity to the appropriate regulatory authorities.

Before using our services, you must create a Nefer account.

During registration you agree to:

• Provide complete and accurate information.
• Keep your information up to date.
• Submit requested verification documents.
• Allow identity verification through approved third-party providers.

You also authorize Nefer to perform verification checks, including enquiries with credit bureaus where legally permitted.

To use Nefer, you must:

• Be at least 18 years old.
• Not appear on any sanctions list.
• Not be a prohibited Politically Exposed Person where applicable.
• Meet Nefer's Anti-Money Laundering requirements.

You agree to indemnify and hold Nefer Remittance Limited harmless against losses, claims, damages, legal costs, and expenses resulting from:

• Breaching these Terms.
• Violating applicable laws.
• Providing inaccurate information.
• Fraudulent or unlawful activity.
• Misuse of your account.
• Unauthorized access caused by failure to protect your credentials.

To the extent permitted by law, Nefer is not liable for indirect or consequential losses, including:

• Loss of profits
• Business interruption
• Data loss
• Exchange rate fluctuations
• Delays caused by financial institutions
• Regulatory reviews
• Technical outages
• Third-party service failures

Our total liability for any claim will not exceed:

• The fees paid for the affected transaction, or
• CAD $100, whichever is greater.

You are responsible for ensuring that all beneficiary and payment information is accurate.

Nefer may rely entirely on the information you provide and is not responsible for losses resulting from incorrect payment details.

Once a payment instruction has been received, it generally cannot be cancelled.

Where possible, Nefer may attempt a reversal; however, successful reversal cannot be guaranteed.

A cancellation fee of CAD 3.50 applies.

Either you or Nefer may terminate this agreement at any time, with or without notice.

Where necessary, Nefer may take appropriate enforcement measures, including:

• Recovering outstanding amounts
• Engaging third-party collection agencies
• Commencing legal proceedings
• Exercising rights permitted under applicable law